Error changing scope due to cache synchronization failure - HxGN SDx - Update 64 - Administration & Configuration

Administration and Configuration of HxGN SDx

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English
Product
HxGN SDx
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Administration & Configuration
SmartPlant Foundation / SDx Version
10

Problem

When changing scope in the Desktop Client, you receive an error indicating that "one dataset was expected when updating an object from the database."

Solution

This error can be caused by having multiple worker processes set greater than one on the cache application pool, which leads to having multiple independent caches running on the system that get out of synchronization.

Multiple worker processes are supported only on the main SDXServer service application pool. The maximum number of worker processes that can be configured on the license, cache and configuration service application pools is limited to one. Multiple worker processes are not supported on these application pools. For more information, see Configure maximum worker processes.