Unable to connect to file service - HxGN SDx - Update 63 - Administration & Configuration

Administration and Configuration of HxGN SDx

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English
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HxGN SDx
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Administration & Configuration
SmartPlant Foundation / SDx Version
10

Error message

Unable to connect to file service.

Solution

You might encounter this error when exporting documents with attached files using Data Validator Job Management.

  1. Change all the timeout settings as follows in the web.config file located in the target system site:

    Name of the setting

    Value

    closeTimeout

    04:00:00 (in hours)

    openTimeout

    04:00:00 (in hours)

    receiveTimeout

    04:00:00 (in hours)

    sendTimeout

    04:00:00 (in hours)

    httpRuntime executionTimeout

    108000 (in seconds)

  2. Increase the FileServiceTimeout setting in the Server Manager Site Settings node from the default 300000 seconds.

  3. Set the Idle Time-out (minutes) option to zero for the site's FileService application pool in the target system.