Configuring Email Notifications for Errors - Honeywell DOC4000 - 7.3 - Administration & Configuration - Intergraph

DOC4000 Administration Guide

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English
Product
Honeywell DOC4000
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Cyber
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Administration & Configuration
PAS Version
7.3

DOC4000 provides several email notifications and log entries when the following error cases or potential issues are identified:

  • When a user assigned to a transition in a workflow is removed, DOC4000 sends a request for approval to the case owner once every 60 minutes. DOC4000 also creates a log in Windows Event Viewer once every 60 minutes.

  • If the DOC4000 server loses its connection to the Exchange Server, DOC4000 creates an error in the Windows Event Viewer once every 60 minutes by default but does not attempt to email the case owner.

You can use Configuration Manager to change the default value of 60 minutes for these emails and error reporting.

To change the default email and error event viewer interval:

  1. Open Configuration Manager on the DOC4000 server by running the following file: InstallPath\DataCollector\ConfigurationManager.exe.

  2. Click the Create and Edit Objects tab.

  3. In Asset, select System.

  4. In Object Type, select ApplicationData.

  5. On the Object List tab, check the Allow adding and deleting objects check box.

  6. In New object name, type WorkflowSettings, and then click in an empty area of the list below the New object name field.

  7. Click Save. The WorkflowSettings object is added to the list of objects and its properties are displayed in the Properties list.

    admin-workflow-email-error-log-interval

  8. In the blank PropertyName field, type the following property name:

    WorkflowsEmailErrorEventViewerLogInterval

  9. In the associated PropertyValue field, type how often, in minutes, you want email notifications and error logging for an unresolved error to occur.

  10. Click Save.

Type the exact names for the New object name and PropertyName values.