Unable to Open Control Map Reports - Honeywell DOC4000 - 7.3 - Help - Intergraph

When DOC4000 generates reports, DOC4000 stores the reports in a Reports folder it creates at the same level as the folder where you installed DOC4000, such as E:\PAS\Reports. In some cases, when you open the report URL, an error message is displayed similar to the following figure:

This error message indicates that the system is using the wrong path. In this case, the error message shows the location is E:\inetpub\wwwroot\PASReports.

To fix this incorrect path issue:

1. On the DOC4000 server, click Windows Start > Run.

2. Type inetmgr, and then click OK to start Internet Information Services (IIS) Manager.

3. In the left pane, expand the local computer.

4. Expand the Sites folder under the local computer.

5. Right-click Default Web Site (or whichever node the virtual path for the DOC4000 website is created under), and then click Add Application.

6. In Alias, type the name of the folder identified in the circled area of the error message that follows wwwroot\, such as PASReports.

7. Change the application pool by completing the following steps:

   1. Click Select.

   2. In Application pool, select DOC4000AppPool.

   3. Click OK to close the Select Application Pool window.

8. In Physical Path, specify the location where the reports are generated, such as E:\PAS\Reports.

9. Click OK to close the Add Application window.

10. Restart DOC4000, and then close the Internet Information Services Manager window.

If there are still issues, check that .pdf and .vsd are allowed in Request Filtering and MIME Types on the IIS Main Directory.