If the EcoSys help desk has been contacted, EcoSys may request a system log.
Follow the procedure below to download system logs:
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Navigate to Admin > Systems Status & Logs > Download Log.
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Click the arrow next to Download.
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Select the required download option.
Zip files create a substantially smaller file than a text file and are thus easier to email to EcoSys.
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Click Go. The file gets downloaded to the administrator’s download directory.