Unable to execute Advanced Reports - HxGN EAM - 12.0.1 - Installation & Upgrade

HxGN EAM Application Installation

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English
Product
HxGN EAM
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Installation & Upgrade
HxGN EAM Version
12.0.1

Problem

Advanced reports fail to execute and the advanced reporting log (HxGNEAMAdvRep\crn\logs\crnserver.log) contains an error that says "connection refused."

Solution

Change the HxGN EAM Advanced Reporting service to log on as a user with domain access instead of the local system account.

  1. Right-click on the service and choosing Properties.

  2. Click the Log On tab, and select This account.

  3. Click Browse to locate a user in the domain that also has administrator rights to the Advanced Reporting machine.

  4. Specify the user's password and confirm password, and then click OK.

  5. Restart the service for the change to take effect.