CSFMRESCL – Service Request Escalation Events - HxGN EAM - Administration & Configuration - Hexagon

HxGN EAM Facilities Edition-ION CE Integration

Language
English
Product
HxGN EAM
Search by Category
Administration & Configuration
HxGN EAM Version
12.0.1

Scenario: Customer calls Call Center and wants to escalate to Service Request.

Message: New [EventTypeDescription] Event received for SR: [SRCode]. Notes: [Note]

Alert Conditions:

  • Service Request is not closed

  • A new Escalation Type Event log is created