For each service problem code you create, you can associate GIS map layers. Layers might include street lights, water lines, or other features to which a service problem code applies.
When the call taker opens the map for a particular address, the system displays the relevant equipment layer based upon the service problem code.
To associate GIS map layers with service problem codes:
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Select Operations > Setup > Service Codes.
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Select the service code for which to associate a layer, and then click the Layers tab.
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Click Add Layer.
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Specify this information:
Layer - Select a layer with which to associate the service code.
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Click Submit.