Define which event log types are selectable in the Event Log Type for combinations of Source (Call Center or WO), WO Type, and WO Class.
To define event log type filters:
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Select Operations > Call Center > Event Log Type Filter.
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Click New Record.
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Specify this information:
Source - Select the screen for which the event log type will display.
Event Log Type - Select the type of event log to display for the Source, WO Type, and WO Class.
WO Type - Enter the work order type for which the event log type will display.
WO Class - Enter the work order class for which the event log type will display.
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Click Save Record.