Major events such as status changes that occurs during the lifecycle of a case are stored on the Event Log tab. View, update, or manually add events or remarks for a case.
To view the event logs for a case:
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Select Operations > Case Management.
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Select the case for which to view the event log, and then click the Event Log tab.
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Perform one of the following actions:
Option
Description
View the event log
View the event log, and then close the screen.
Add a note to an existing record
Select the record, and then add the note. Proceed to step # 6.
Manually add an event
Click Add Event. Proceed to step # 4.
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Specify this event details information:
Event Type - Specify the type of event.
Date/Time - Specify the date and time of the event.
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Specify any notes related to the event.
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Click Submit.