Add, view, modify, and delete part failures on the Part Failures tab. Record details are normally displayed on the Part Failures tab as the result of an issue or return part being flagged as a failure. You can also manually add part failure details to work orders.
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Select Work > Work Orders.
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Select the work order for which to add part failure details, and then click the Part Failures tab.
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Click Add Part Failure.
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Specify this information:
Part - Specify the part that failed. The system automatically populates the part description and Part Org.
Failed Qty. - Specify the quantity of the part that failed.
Asset ID - Specify the asset ID if the part is tracked by asset. The system automatically populates the description and Asset Org.
Component Location - Specify the component location.
Problem Code - Specify the code of the problem that required work.
Failure Code - Specify the reason that the part failed.
Failure Notes - Enter comments about the part failure.
Date Failed - Specify the date the part failed.
Condition - Specify the condition if the part is a condition tracked parent part. If the selected part is a condition tracked child part, the system will automatically populate Condition.
Action Code - Specify the action taken to correct the part failure.
Cause Code - Specify the problem cause code, i.e., the root cause of the part failure.
Failure Mode - Specify the failure mode of the part.
If you modify the existing value for failure mode, the existing values in these fields
are also overwritten unless the same value on the failure mode is blank: Problem Code, Failure Code, Cause Code, Action Code, Symptom, Tactical Cause, Human Factor, Workmanship, Human Oversight, and Method of Detection.
The values for Problem Code, Failure Code, Cause Code, and Action Code are copied only if the Enable for Part Failures check box is selected.
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Click Submit.