Associate adjustments to customer contracts when an adjustment to the invoice is necessary after the setup of the initial contract charge definitions. Adjustments may be necessary after a customer complaint, equipment was damaged prior to return, or extra charges are needed.
To associate adjustments with customer contracts:
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Select Work > Contract Management > Customer Contracts.
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Select the customer contract to which to associate adjustments, and then click the Adjustments tab.
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Click Add Adjustment.
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Specify this information:
Contract Item - Specify a contract item to which to associate the adjustment. The system automatically populates the contract item description, Contract Item Org., Invoice Amount, and Invoice Tax Amount. The system also automatically populates Equipment, Project, or Work Order depending on which is associated to the selected contract item.
If Contract Item is populated, the system invoices the , adjustment as part of the contract item costs.
If left unpopulated, the system invoices the adjustment on the customer contract header
level.
Adjustment - Specify the adjustment which to associate with the customer contract or the contract item. Adjustments are defined on the Adjustments form. The system automatically populates Adjustment Org.
Quantity - Specify the number of adjustments to apply to the invoice.
Tax Code - Specify the tax code to specify for the adjustment, the system calculates the tax amount on the invoice.
Adjustment Type - Select to categorize the adjustment.
Invoice Discount or Contract Discount are system types and cannot be manually selected.
Date - Select the date to invoice the adjustment.
Status - Select the status of the adjustment.
The system selects only Approved adjustments during the invoicing process. Once invoiced
the system changes the status to Invoiced and adds the invoice number on the adjustment
record for future reference.
Comments - Enter any comments applicable to the adjustment.
Rate - Specify the rate for the adjustment. The system automatically populates Total Amount.
Total Amount=Quantity * Rate
It is not necessary to enter any values. If Rate is blank the Total Amount is automatically set to 0 (zero). If Quantity is blank the Total Amount is automatically set equal to the entered Rate.
Exchange Rate - Specify the exchange rate the system will use for the adjustment when a foreign currency is specified on the invoice of the customer.
The system will try and find the exchange rate for you. If the adjustment date is
in the past it will try and find the exchange rate for that day. If it is in the future
it will use today's date. If a contract item is selected and Use Fixed Exchange Rate is selected for the contract item the system will default the exchange rate from
the contract item.
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Click Submit.
To create a work order for the selected adjustment, click Create WO. Select the WO Organization, and then click Submit.