Cannot run report schedules after updating password - HxGN EAM - Version 11.07.01 - Installation & Upgrade

HxGN EAM Installation Guide

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English
Product
HxGN EAM
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Installation & Upgrade
HxGN EAM Version
11.7.1

Problem

My report schedules were running fine, but I recently updated my password and now they are all failing with an authentication error.

Solution

You need to renew your credentials in Advanced Reporting because of the password change.

  1. Log directly into Advanced Reporting as the user whose password has recently changed. Use the new password to log in.

  2. Click the Preferences link.

  3. Click the Renew my credentials link.

All the report schedules for this user will now work properly.