SG-1397 CLONE - Databridge Message Status - SYNCMAINTORDER failing after upgrade - HxGN EAM - Version 12.0 - Hexagon

HxGN EAM Resolved Issues for 2022

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HxGN EAM Version
12

SG-1397 CLONE - Databridge Message Status - SYNCMAINTORDER failing after upgrade

 Description 

After upgrade to 11.7.1, several (but not all) SYNCMAINTORDER BODs are failing for several customers with error: “distributeDocument error class com.dstm.mp.businessprocess.FunctionSystemError: com.dstm.databridge.g4.eammodel.process.ModelBuilderException: There are errors to build workorder model. - More details: FunctionBatchException from level one call. - More details: Databridge callLevelOneFunction - Main cause: Error in processing entity WorkOrder r5evens record cannot be found.â€

*Steps to reproduce:*

# trigger outbound SYNCMAINTORDER by creating a new WO

*Expected result:*

All BODs should be generated without errors

*Actual result:*

Most of the BODs fail with error reported above