|
SG-2510 Import Utility - Post Insert Flex deletes Custom Field when not included in Import Utility sheet |
|
Description |
|
|
When there is Post-Insert flex on R5CASEMANAGEMENT to fill in associated Custom Field as 'TEST_CF' it works as expected when users insert new Case manually from EAM screen Case Management. However when the Case is inserted on R5CASEMANAGEMENT via Import Utility, audit on Custom Field shows that it is first populated (insert) and then deleted (delete). Client is on *Cloud*, I have reproduced the issue on Support environment on HxGN EAM 11.7.1 Build 1, also have a restored copy of the client's environment. +*Steps to reproduce:*+ # Setup char Custom Field C-DESCNT Descrizione Nazione and associate to entity Case Management # Create and activate Post Insert and Post Update Flex Business Rules on R5CASEMANAGEMENT to fill in associated Custom Field as 'TEST_CF'. # Create Import Utility Template for MP3640_AddCaseManagement_001 # Insert new Case records via Import Utility vs manually from Case Management screen: *Test A*) Inserting new Case Management record with Import Utility without CF column -> Audit Trail on CF Descrizione Nazione: Insert and Delete +*Actual Results:*+ The final value of Descrizione Nazione is blank. +*Expected Results*+: The final value of Descrizione Nazione is TEST_CF. *Test B*) Inserting new Case Management record with Import Utility with CF column (no value) -> Audit Trail on CF Descrizione Nazione: Insert and Delete +*Actual Results*+: The final value of Descrizione Nazione is blank. +*Expected Results*+: The final value of Descrizione Nazione is TEST_CF. *Test C*) Creating new Case Management record manually on EAM with CF value left blank - > Audit Trail on CF Descrizione Nazione: Insert only Actual Results (as expected): The final value of Descrizione Nazione is TEST_CF. |
|