Hexagon’s Asset Lifecycle Intelligence division provides several ways to access information and to contact support, including self-help tools and phone support.
Self-Help Support Tools
Hexagon provides several electronic self-help support tools to answer your support questions 24/7.
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Go to the Support page (https://smartcommunity.hexagonppm.com/s/) and click Log in.
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Provide your username and password, and click Log in.
If you are not a registered user, click I am a New User and complete the Request Access - Hexagon Smart Community form.
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On the Smart Community home page, open the Downloads tab and click NetWorks.
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On the NetWorks page, select Technical Notes and Whitepapers and select the Product family to review Release documentation.
- To read about new or enhanced features, click Release Notes.
- To read about defects that have been fixed, click Issues Resolved.
- To read about system requirements, click Supported Environments.
Release Notes and Issues Resolved might not be available for the initial release of a product because an initial release has all new features and no updated features. Some minor releases might not provide Release Notes or Issues Resolved.
Phone Numbers
For general Hexagon information, call 800.345.4856 (US). For worldwide support, please contact your local Hexagon office (https://hexagon.com/company/global-presence).