The following table shows the standard responsibilities by role for a technical query response.
|
Initial recipient |
Responder |
Consolidator |
|---|---|---|
|
Open Communication Management |
Open Communication Management |
Open Communication Management |
|
Assign responders and consolidator |
||
|
Edit, attach, and save a response |
Edit, attach, and save a response |
Edit, attach, and save a consolidated response |
|
View completed responses |
View and manage all responses |
|
|
Manage markup layers for all responses |
||
|
View all previous revisions of the technical query |
View all previous revisions of the technical query |
View all previous revisions of the technical query |
|
Reject a response |
Waive a response |
Suppress a response |
|
Complete a response |
Complete a response |
Complete all responses |
|
Consolidate the responses |
||
|
Reopen a consolidated response |
||
|
Reject a technical query back to originating organization with a message |