The dashboard is slow to load on my iPad - HxGN SDx2 - November 2024 - Troubleshooting - Hexagon

HxGN SDx2 Troubleshooting

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English
Product
HxGN SDx2
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Troubleshooting

Problem

When using Safari to access HxGN SDx2, InsightView dashboards are very slow to load data.

Common cause

By default, Safari shows websites as if on a desktop computer. Disabling this setting improves the performance of the dashboard.

Solution

In your Safari settings, select Request Desktop Website in the Settings for Websites section, and disable the All Websites toggle.