Error message
Unable to retrieve the markup rendition
Created scheduled task to create markup rendition
Problem
This problem occurs when trying to view or compare files if a markup rendition does not exist.
Solution
HxGN SDx2 automatically starts a task to create the markup rendition when the message is displayed.
You can view or compare the files after the scheduled task completes and the markup rendition is created.
When the call to generate the markup rendition completes, the following message is displayed:
-
Generated markup rendition if successful
-
Could not generate markup rendition if the call fails
The main scheduler does not need to be enabled to create the markup rendition. If
the main scheduler is running, a scheduled task is created when the file is attached
to the document, and users can check its status. But when users try to view and markup
the file, no scheduled task is created, and users need to check the server log to
view the status.