Problem
You experience slow performance when loading Hexagon 3D models.
Causes
Here are some common causes for slower performance:
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A cached file does not exist.
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Browser settings are limiting performance.
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Slow network performance and latency.
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Not enough memory is available on the host device.
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The Windows 10 operating system defaults to a lower power GPU card if the system power profile is set to conserve battery life (Battery Saver mode).
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Viewing models with a large number of graphics.
Solutions
For cached file:
You can expect slower performance if this is the first time the model has been opened for viewing or if you are refreshing the model. This is due to required processes on the server. A cached copy of the file will be stored for faster subsequent views.
To troubleshoot browser settings:
Browser settings can impact viewing performance. Check for these settings:
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The cache size is set to the maximum allowable size.
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HTTP compression is disabled.
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Optimal browser caching policies in both client requests and server responses.
To troubleshoot memory, network performance, and latency issues:
Monitor the CPU usage of the host device. Various platforms have their own proprietary tools for monitoring systems. Consult your infrastructure documentation for detailed information on how to monitor CPU, memory, storage utilization, and network traffic.
To troubleshoot the GPU card:
To determine the GPU card is using, select Settings > Information > GL Renderer, and then check GL Settings.
If your computer is defaulting to a lower power card, you can set to always run on the higher performance card using that card’s control panel. See your graphics card manufacturer documentation on how to assign an application to a GPU.
When running in a web browser, the browser application you are using must be set to run on the highest performing card. See your graphics card manufacturer documentation on how to assign an application to a GPU card.
To optimize Rendering Settings:
Rendering Settings are set of variables that you can use to refine how the Graphic View Control (GVC) loads models. To create Rendering Settings, have your system administrator contact support for assistance.
Once the Rendering Settings have been created, the system administrator can then apply Rendering Settings to specific documents containing 3D models or to user accounts to maximize a models viewing performance.
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Depending on the dataset your environment uses, log on to HxGN SDx2 as a Business Administrator.
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Navigate to the System Administration feature set, and select Rendering Settings.
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Select a Rendering Setting in the results grid, and click Actions
> Relationship Builder.
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In the Relationship Items section, add one or more specific documents containing 3D models to relate to the selected Rendering Settings from the following tabs:
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Pins - shows documents previously saved as pins in your Pinboard or newly created documents in New Items.
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Existing - shows documents that are already related to the selected Rendering Settings.
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Search - search for documents in your system using specific search criteria and Filter options.
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Select RELATE.
For more information about the Relationship Builder, see Create and edit a relationship
When Rendering Settings are applied to a user account, it will supersede any other Rendering Settings applied to individual models.
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Depending on the dataset your environment uses, log on to HxGN SDx2 as a Business Administrator.
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In the Business Administration feature set, select User Management.
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In the User tab, find the required user, and select
> UPDATE.
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In the MAIN DETAILS tab, choose one of the Rendering settings.
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Select UPDATE.