HxGN SDx2 Troubleshooting - HxGN SDx2 - March 2025 - Troubleshooting - Hexagon

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Product: HxGN SDx2
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Welcome to Troubleshooting
HxGN SDx2 Troubleshooting
API Services troubleshooting
Examples do not show the full URL
Object is not appearing in the metadata
User gets an Invalid Grant error trying to generate a token
HxGN SDx2 continually tries to authenticate
Data Take-On troubleshooting
Import mapping: Mapped related object property is not saved
Load fails with error: The request limit for the database is 2000/3200 and has been reached
Load fails at stage 1: Transferring data
Load fails with error: Transferring data failed
Load fails at stage 3: Loading data to database
Load fails at stage 3: Data is partially loaded into the database
InsightView dashboard issues
Issues when configuring an InsightView dashboard
My tablet keyboard is preventing me from creating a widget
The dashboard is currently unavailable
Issues when displaying an InsightView dashboard
Cannot embed a website in an iframe
Site is shown as Not Secure
The Actions menu isn't available for items in a grid or count widget
The dashboard is slow to load on my iPad
Widget content is not displayed
When viewing a widget, the error "Resource not found for the segment <Name>" is returned
Integration Engine troubleshooting
View and address Integration Engine exceptions
Restart a stuck scheduler task
Troubleshoot Identity Register exceptions
Visualization troubleshooting
Troubleshooting the Graphic View Control (GVC)
Slow performance when loading Hexagon 3D models
Force Refresh to update graphics in a Smart 3D model
Error when the model is spread across a large space
Unable to interact with the GVC on an iPad
Troubleshooting the view and markup control
Unable to retrieve the markup rendition
Request a tenant reset
Support, Copyright, and Legal Information
Copyright Notice
Customer Support
Hexagon Policy Against Software Piracy

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