Unable to interact with the GVC on an iPad - HxGN SDx2 - January 2026 - Troubleshooting - Hexagon

HxGN SDx2 Troubleshooting

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en-US
Product
HxGN SDx2
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Troubleshooting

Problem

When using Safari to access HxGN SDx2 on an iPad, attempts to interact with a model or drawing in the GVC by zooming or selecting objects have unexpected results such as:

  • The entire browser window zooming.

  • The object cannot be selected.

Cause

Safari sometimes displays the full desktop version of a website in a mobile environment, thereby simplifying the user interaction. The simplified user interaction limits certain GVC functionalities. The full desktop version of HxGN SDx2 offers full GVC functionalities.

Solution

In the Safari settings, select Request Desktop Website in the Settings for Websites section, and enable the All Websites toggle.