Administrators can restart a case that has at least one approved transition. When you restart a case, the approval signatures are removed, and the changes are recorded in the History section of the case. The Restart button on the Case tab is available only for administrators and only if the case is in a state that can be restarted.
To restart a case:
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In the Integrity web interface, click Workflows.
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On the Workflow Cases page, click the row of the case you want to open and restart.
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Click Restart on the Case tab.
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Click OK on the confirmation message window.