Troubleshooting Backup and Restore - Intergraph Smart Engineering Manager - 12 - Help - Hexagon

Intergraph Smart Engineering Manager Help

Language
English
Product
Intergraph Smart Engineering Manager
Search by Category
Help
Smart Engineering Manager Version
12

Problem

Solution

If a plant exists in the site, it cannot be restored to the same site. The Plant Structure check box in the Restore wizard is disabled and only the Reference Data check box is enabled.

You cannot use the Backup and Restore functionality to "overwrite" an existing plant structure. Delete the plant from the site before trying to restore the plant.

The application does not respond for some time (few seconds to few minutes) after selecting Next on the Plant Structure Backup wizard. A message similar to the following displays in the Status bar: Gathering File information (PlantName): for unknown application file id = 711.

Wait. The application appears to not be responding because it is calculating the space requirement for all of the drawings. In plants with many P&IDs, this process can take several minutes to complete.

The backup .zip file contains earlier backups of the same plant and just keeps growing.

Change the backup location for the plant so that it is set to a folder not located under the plant structure path. See Paths (New Plant Structure Wizard).

Scheduled backups fail to run or the following error messages appear during site or plant backups.

  • Unable to determine a user's <UserName> table space values: ORA-01017: invalid username/password logon denied system.

  • Adding table list to manifest for <PlantName>.

The system user password has been changed in the Oracle database. The Backup process uses the System user password stored in the SPPID database to connect and run backups so that scheduled backups can run without user intervention.

To remedy this situation, open the Site Properties dialog and edit the system password on the Database tab. See Database Tab (Site Server Properties Dialog).