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In Smart Instrumentation, select File > Preferences > Specifications > Save as Excel.
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Select Delete temporary Excel files, and select OK.
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Save the problematic specifications in Excel format.
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For each problematic specification, send the following files to Customer Support:
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From the <SmartPlant\Instrumentation home folder>\SaveAsExcel\ResultFiles folder send T_Form*.xls and LogFileForm*.txt (or the <tag number>.xls)
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From the <SmartPlant\Instrumentation home folder>\SaveAsExcel\DataFiles folder, send Data*.xls and Form*.xls.
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The Save-as Excel functionality only works with the 32-bit version of Microsoft Excel. You must also have installed from the Microsoft Download center the following file: Microsoft Access 2013 Runtime.exe.