Problems during the document upload might be caused by an active virus scan tool. Additionally, check the following:
ESUP upload path
Check the DBA setting ESUP_UPLOAD_PATH.
The installation process uses “upload” as the default name of the virtual directory. If you did not change it during the installation process, the value of the DBA setting must be specified in the form “~/upload/”.
If you changed it, for example to “my_upload” during installation or later, the value must be “~/my_upload/”.
IIS settings
Check your IIS settings.
Be sure that a virtual directory is assigned to the FileTransfers and DataBrokerService home.
The virtual directory must match the name specified with the DBA-setting ESUP_UPLOAD_PATH. For example, if the name of the virtual directory is "upload" then the value of the DBA setting must be "~/upload/".
On both upload virtual directories, open Advanced Settings and assign the physical path where the files are stored to the Physical Path setting.
You must grant read/write permissions on this directory to the IIS user IUSR and build-in group IIS_IUSRS.
Database issues
Be sure that you have installed Oracle Client 64-bit with ODP.NET on the IIS server.
In a CMD shell, run the following commands:
>cd c:\windows\assembly\GAC_64
>dir Oracle*
The ODP.NET libraries must be shown as displayed below:
>26.04.2013 16:35 <DIR> Oracle.DataAccess
>26.04.2013 16:35 <DIR> Oracle.Web
> 0 File(s) 0 bytes
> 2 Dir(s) 799.028.588.544 bytes free
Make sure that the path of the Oracle 64-bit client is the first path assigned to the system environment PATH for the account the IIS is running under.
Portal files size quote
By default, the Portal can only upload/download files with a maximum size of 50 MB.
You can adjust this maximum value in the configuration files for Databroker service and FileTransfers component.
|
Parameter Name |
Metric |
Default Value |
|---|---|---|
|
maxRequestLength |
Kilobytes |
50,120 |
|
maxAllowedContentLength |
Bytes |
50,120,000 |
You must specify the same values in both configuration files.