We're happy to help with your questions about licensing and the Licensing Portal.
For technical support, go to Smart Community. You can search for answers or create an SR (Service Request). If you create an SR,
please include your end use site ID in the support ticket.
If you have a specific question, look in the categories below to see if it's mentioned.
You may be able to get a faster response by following the instructions for your specific
question.
Generating a key
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If you do not see your end use site or do not see the products you were expecting,
contact your local order administrator.
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If you're having technical problems generating a key, go to Smart Community to search for answers or create an SR (Service Request).
Orders and billing
Logins or passwords
Other issues
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If you are experiencing a technical issue (for example, downloading a CCI file or setting up a project-based configuration), go to Smart Community to search for answers or create an SR (Service Request).
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If you're not sure who to contact or if it's after business hours for your local office,
go to Smart Community to search for answers or create an SR (Service Request).