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In the To Do List, right-click the step that you are unable to complete.
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If the step requires a password, type your username and password, and then click OK.
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Click Unable to Complete on the shortcut menu.
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Type any comments and messages to the next recipient in the Rejectstep Task box.
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Information entered in the Comments box is saved with the object in the database and may be included in the email to the next recipient depending on how the step was configured.
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Information entered in the Message to next step box is displayed on the next step in the To Do List as a message from the previous step. The information is also included in the email sent to the recipient of the next step and is saved in the database for archival purposes.
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When you click OK, the software automatically removes the step from your To Do List, and the step moves through the defined rejection path, which can be another workflow or another step in the same workflow.
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