Error changing scope due to cache synchronization failure - SmartPlant Foundation - IM Update 48 - Help - Hexagon

SmartPlant Foundation Help

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SmartPlant Foundation
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SmartPlant Foundation / SDx Version
10
SmartPlant Markup Plus Version
10.0 (2019)
Smart Review Version
2020 (15.0)

Problem

When changing scope in the Desktop Client, you receive an error indicating that "one dataset was expected when updating an object from the database."

Solution

This error can be caused by having multiple worker processes set greater than one on the cache application pool, which leads to having multiple independent caches running on the system that get out of synchronization.

Multiple worker processes are supported only on the main SPFServer service application pool. The maximum number of worker processes that can be configured on the license, cache and configuration service application pools is limited to one. Multiple worker processes are not supported on these application pools. For more information, see Configure maximum worker processes.