Exception diagnosis - SmartPlant Foundation - IM Update 46 - Help - Hexagon

SmartPlant Foundation Web Client Help

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English
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SmartPlant Foundation
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SmartPlant Foundation / SDx Version
10

When you have an exception appear in the browser, you can use the following steps to rectify the problem or to provide further information to help your administrator diagnose the error:

  1. Read the exception information.

    • When the message gives enough information to diagnose the error, correct the problem, and continue working.

    • If further information is needed to help diagnose the error, continue to the next step.

  2. Click the exception box to review the exception information.

    • When the exception message gives enough information to diagnose the error, correct the problem, and continue working.

    • If the message indicates a software or configuration issue, capture the message and send the details to your administrator.

    • If further information is needed to help diagnose the error, continue to the next step.

  3. As a user, in the browser, click Tools > Developer Tools or press F12 to open the browser debug window.

    • Review the Console tab for further exception information. If there is an error, capture it, and send the details to your administrator.

    • Review the Network tab for further exception information in the logs. If there is an error, capture it, and send the detail to your administrator.

    • If further information is needed by your administrator to help diagnose the error, continue to the next step.

      SHARED Tip You may need to repeat the steps with the browser debug window open to recreate the error in the network log.

  4. As an administrator, review the SmartPlant Foundation Web Client Services log files.

    • Open the log file, and identify the reported exception to analyze the cause of the error.

    • If further information is needed to help diagnose the error, continue to the next step.

  5. As an administrator, review the SmartPlant Foundation Server log files.

    • Open the log file, and identify the reported exception to analyze and diagnose the cause of the error.

  • The client services log files are located at: [drive]:\SmartPlant Foundation Server Files\SPFWebClient_Sites\[Server_Site]\TraceLogs.

  • The server log files are located at: [drive]:\SmartPlant Foundation Server Files\[Server_Site]\TraceLogs.

  • The license server log files are located at: [drive]:\SmartPlant Foundation Server Files\LicenseServers\[Server_Site]\TraceLogs.

  • You can change the location for the site trace logs in Server Manager. For more information, see Set the Trace Log Path.

  • You can adjust the settings in Server Manager to increase or decrease the number of messages logged from a specific product area.