UNKNOWN or DOWN SmartPlant Markup Plus Server Status (retired) - Intergraph FreeView - Hexagon

This troubleshooting topic only applies to those installing retired SmartPlant Markup Plus versions 2019 SP 1 or prior.

Problem

The SmartPlant Markup Plus Server Status is UNKNOWN or DOWN in the Job Processor Status section of the SmartPlant Markup Plus Server Status page.

Solution

Restart third-party services:

1. Click Start > Control Panel > System and Security > Administrative Tools > Services.

2. Verify that the Net.Tcp Port Sharing Service status is Started.

3. Restart third-party services:

   1. Right-click Brava! Job Processor and click Restart.

      If you are using a version prior to SmartPlant Markup Plus 2019 Service Pack 1, the job processor service is called Blazon Job Processor.

   2. Right-click Blazon Queue Server and click Restart.

4. Close Services.

5. Click Start > Control Panel > System and Security > Administrative Tools > Internet Information Services (IIS) Manager.

6. Recycle the Brava! and Blazon AppPool application pools.

7. Close Internet Information Services (IIS) Manager.

8. Restart the computer.

9. Check the server status again in the Job Processor Status section of the SmartPlant Markup Plus Server Status page.

On your computer, you must use a domain user account that has administrative privileges to avoid permissions errors after installing Brava! and Blazon Enterprise services. The services cannot run correctly on a local system account because the services must interact with other processes and components. Attempting to run Brava! and Blazon Enterprise services on a local system account will cause unexpected behaviors with these services.