Troubleshooting - Intergraph Smart P&ID - Help - Intergraph

Problem: The application fails to launch or stops working when the user launches it.

Reasons: The application may fail to launch due to damage in any of the following areas:

• Cached data

• Database connection or database client

• Database server, site, or plant

• SmartPlant P&ID client software

• SmartPlant P&ID client USER information

Solution: We recommend that you perform each of the following steps in the order shown and after each step try to launch the application. If the application still fails to launch, proceed to the next step:

1. Open Task Manager and terminate the draft.exe process.

2. Reboot the computer.

3. Clean up temporary cached data (.tmp and .temp files) in the client's user profile. These files are usually located in the path C:\Documents and Settings\username\Local Settings\Temp\.

4. Check the database connection using the appropriate database tools.

5. Delete the SmartPlantManager.ini and SmartPlant P&ID.ini files. These files are usually located in the path C:\Documents and Settings\username\

6. Uninstall the software client and do the following:

   1. Clean up the current USER registry information: HKEY_CURRENT_USER\Software\Intergraph\Applications\SmartPlant P&ID.Application

   2. Ensure that the following registry settings have been removed:

      • HKEY_LOCAL_MACHINE\SOFTWARE\Intergraph\Applications\SmartPlant P&IDApplication

      • HKEY_LOCAL_MACHINE\SOFTWARE\Intergraph\SmartPlant P&ID

   3. Clean up any left-over files and the following folders:

      • SmartPlant P&ID installation folder ..\SmartPlant\P&ID Workstation\.

      • Any subfolders in the Windows\Downloaded Installations\ folder that contain SmartPlant P&ID.msi files.

        Deletion of the SmartPlantManager.ini file and the current user's registry environment will clear the user's recent activities and customized menu look-up.

   4. Reinstall the software client.

If, after performing all of the above troubleshooting steps, the application still fails to launch, contact Intergraph Customer Support.

Problem: The software is unable to print to PDF.

Reasons: The PDF printer driver may not have been installed correctly, or may have been damaged, or may be the wrong version. For SmartPlant P&ID, the correct printer driver version is SmartPlant PDF Converter (Amyuni 4.5).

Solution: If the problem is due to an incorrect or damaged file, we recommend that you uninstall the SmartPlant PDF Converter printer driver and install the correct version. Restore the driver by running the executable file InstallPDFConverter.exe, which is installed by default in the software installation folder path ..\SmartPlant\P&ID Workstation\bin.