After entering data while your device was offline, the new data needs to sync with your j5 Server when you're back online. All data entered on new and existing IndustraForm entries begin to sync automatically when back online but it might take some time to sync depending on your internet connection.
In order for your data to sync when back online:
-
The j5 Mobile application needs to remain active on your screen. In other words, it can't be minimized to run in the background. If minimized, the data sync might be paused by the device.
-
You need to remain signed in. The data you entered can only be synced while you're signed in. If another user signs in, unsynced data is lost.
If you sign out, the data isn't lost, but it can't be synced. The only way for the
data to sync, is for you to sign into j5 Mobile again.
-
If the new data doesn't seem to be syncing automatically, select the Synchronization tile (refer to Synchronization to for more information) to immediately begin the syncing process.