If Integrity is configured to use Application Authentication, administrators can unlock user accounts that are locked. If a user types the wrong password five times, their Integrity account is locked for security purposes.
To unlock a locked Integrity user account:
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In the Admin Utility, click the Users and Groups link.
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Click on the Users tab.
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Select the desired user.
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Click Edit User.
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Clear the Account Locked check box.
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Click Save.