View records of all e-mails that have been initiated from database events to ensure proper delivery and to troubleshoot problems with Messenger. All sent messages are shown, including those that encountered error messages.
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Select Administration > E-mail Messenger > E-mail Viewer.
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Select the record for which to view the initiated e-mail.
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View the following information regarding the e-mail record:
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Date - The date the e-mail was initiated is shown.
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E-mail Record - A code identifying the e-mail record is shown.
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E-mail Template - The e-mail template is shown.
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Recipients - The list of e-mail recipients is shown.
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E-mail Error - Indicates that an error occurred while sending the e-mail.
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E-mail Error Count - Indicates the number of e-mail errors.
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E-mail Sent - Indicates the e-mail was successfully sent.
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E-mail Body - The composed message is shown.
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E-mail Error Message - The error that the e-mail message encountered is shown.
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Push Notification Error Count - The number of failed send push notification attempts.
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Push Notification Error Message - The error message for the failed send push notification attempt.
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Optionally, click Notification Failures to view notifications of failed e-mail transactions.