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Select Operations > Setup > Customer Surveys.
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Select the customer survey for which to add answers to questions, and then click the Questions tab.
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Select the question code for which to add answers, and then click Add/Edit Survey Answers.
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Click Add Survey Answer.
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Specify this information:
Survey Answer - Specify the answer to the question, and then enter a description of the answer.
Answer Sequence - Specify the sequential order the answer will display in the options when the question is answered on the survey.
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Select the Out of Service check box to prevent the answer from displaying in the options of answers to the question.
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Click Submit.
An Answer Code is assigned to identify the answer.
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Click Close.