An action item is a task assigned to a person for resolution, which needs to be completed by a defined deadline.
An issue is a point or matter that's in question or in dispute.
You can use the Action Item Tracking workflow to get a clear overview of the statuses for all open action items and unresolved issues. It ensures that a consistent tracking, verification, and approval process is followed for task completion, and provides documented evidence for auditable traceability.
The Action Item Tracking workflow can be configured to add or remove the workflow
steps and assignees.
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